POLICIES/ FAQ and Precautions :
By making a purchase with Papillons you are agreeing to the policies stated below. Please feel free to email us if you ever have any questions!
All orders ship in 4-3 business days after your order is placed
Do you ship outside Egypt ? How long does it take?
Papillons ships everywhere. International shipping takes anywhere from 2-1 weeks (3 weeks at the very latest) to arrive.
This all depends on how far you are from Egypt ,
or how long your package will take to clear customs, etc.
What method of payment do you accept?
I accept PayPal and payments with credit/debit cards and cash on delivery .
What's your return policy?
Please contact us if you’d like to make a return or exchange and We will provide you with the return address and info.
Returns must be sent back within 48 hrs of you receiving your package, unworn, undamaged, and in the original gift boxing.
We will issue you a refund as soon as we receive the package from you.
Shipping fees will not be refunded and the buyer is responsible for return postage. do not do trades or late returns.
What's the best way to care for my jewelry?
Avoid submerging your jewelry in water whenever possible. Keep your jewelry safe and clean by removing it before using any chemicals,
perfumes, cleaning agents, hair sprays, etc.
Please also be aware of body lotions/oils on your skin that are making contact with your jewelry.
Store your jewelry in a dry area when not in use (do not store it in the bathroom).
If there is a fingerprint or smudge on the resin, you can wipe it so easily with a lens cloth.
Do the jewllery tarnish? How do I polish it back up?
Jewlleries naturally darken as it ages. How fast it ages depends on how you take care of your jewelry, your skin type, and several other factors.
Many people enjoy the look of aged brass, but if you prefer a more polished piece you can very easily brighten it back up.
I would recommend using a polishing pad (I will include these with certain items)
but it’s also a great idea to invest in a Sunshine Polishing Cloth for your jewelry.
These are very inexpensive, super long lasting, and can easily be found on Amazon.com.
You can use these to polish up brass, sterling silver, gold, and rose gold jewelry. When polishing your jewelry,
just remember not to rub the cloth on any of the resin parts, as that can dull the glossy finish of the resin.
Be sure to carefully wipe or wash or any residue from the cloth.
Do you take custom orders?
Unfortunately, at this time I cannot complete any custom order requests.
I will post updates asap if that ever changes.
I appreciate your understanding! …